Privacy Policy

Information We Collect

App Installation Data

When you install Netlyze, we automatically access certain types of information from your Shopify or TikTok Shop account:

• Orders and transaction data
• Product information and inventory
• Store information and settings
• Customer shipping addresses (for shipping fee calculations)
• Customer analytics (total spend, order count)

Personal Information

We collect personal information about you and others who access the app on behalf of your store:

• Name, address, and contact information
• Email address and phone number
• Billing and payment information

Technical Data

We use various technologies to collect information about your use of our service:

• Cookies: Data files placed on your device with unique identifiers
• Log Files: Track site actions including IP address, browser type, and timestamps
• Web Beacons: Electronic files that record browsing information

How We Use Your Information

We use the personal information we collect to:

• Provide and operate the Netlyze service
• Communicate with you about your account and our services
• Optimize and improve our app functionality
• Provide information about our products and services
• Conduct research and business analysis (using anonymized data)

We may aggregate and anonymize data, removing all personally identifiable information, to conduct research and pursue other legitimate business objectives, always in accordance with applicable laws and regulations.

Information Sharing

We may share your personal information in the following circumstances:

• To comply with applicable laws and regulations
• To respond to lawful requests from government authorities
• To protect our rights and the rights of our users
• To investigate potential violations of our terms of service

Marketing Communications

We may use your information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through:

• Facebook Ad Preferences
• Google Ad Settings
• Digital Advertising Alliance

How We Protect Your Information

We implement industry-standard technical and organizational measures to protect your information:

Encryption in transit and at rest

All data is transmitted via TLS/HTTPS and stored using AES-256 encryption.

Access controls

Only authorized personnel with a legitimate business need can access sensitive information.

Credential security

API tokens and authentication credentials are encrypted before being stored in our database and are never saved in plaintext.

Monitoring & auditing

We continuously monitor for unauthorized access and maintain logs to detect anomalies.

Your Data Rights

If you are a European resident, you have the following rights regarding your personal information:

• Right to Access: Request information we hold about you
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information
• Right to Object: Object to processing of your information
• Right to Restriction: Request limited processing of your information
• Right to Data Portability: Request transfer of your information
• Right to Withdraw Consent: Withdraw consent for processing

To exercise these rights, please contact us using the information provided below.

GDPR Compliance

Netlyze acts as a Data Controller for your information. Our legal basis for collecting and using personal information includes:

• Performance of a contract with you
• Your explicit consent
• Legitimate business interests
• Legal compliance obligations

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our policies.

Note: If you are a European resident, your information may be transferred outside of Europe, including to Canada and the United States, where we ensure appropriate safeguards are in place.

Data Retention

We maintain your order and account information for our records unless and until you request deletion. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud
• Provide customer support and service

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our app

Contact Us

If you have questions about this privacy policy, would like to exercise your data rights, or need to make a complaint, please contact us: